Yale New Haven Health System


    Job Locations US-CT-New Haven
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    Full Time Benefits Eligible
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  • Overview

    To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

    Has responsibility and accountability for all administrative and technical matters required for the efficient operation and management of the Diagnostic Radiology service(s). Coordinates with the Radiologist section chief as needed with operational issues and planning. Is administratively accountable for both capital and operating budget development and control systems design and implementation and variety of special projects. Has responsibility for development, interpretation and application of section policies and procedures, budgets, staffing plans, and long-range plans.



    • 1. Plans, directs and supervises all non-physician aspects of the section(s) with regard to services, programs, and evaluations of such programs. Recommends, establishes and maintains standards of organizational structure, policies, and procedures for the section which ensures accountability and the accomplishment of objectives. Observes and forecasts trends and directions of technological and administrative functions of the section.
    • 2. Is administratively responsible for the development of capital and operation budget plans and their implementation, the preparation of reports, documents, statistical surveys, and other data required.
    • 3. Is administratively responsible for all personnel needs of the Section(s), and for the preparation of reports, documents, payroll records, statistical surveys, and other data required. Participates in the recruitment of necessary personnel, their selection and appointment, supervision, promotion and demotion of technical, and auxiliary personnel. Is responsible for work assignments, on-call arrangements, and such changes as may be required. Responsible for long range planning for personnel needs of the section.
    • 4. Recommends and takes action with the Director regarding equipment modification, new equipment, and essential construction within the Section. Develops long-range and project planning and recommends facilities, and equipment needs. Responsible for the maintenance of existing equipment and such contractual services as may be required. Works with the planning office to formulate CON's.
    • 5. Maintains Diagnostic Radiology services in accordance with standards established by the Chief of the Section and such state, local and federal standards which may apply (i.e., TJC, ACR, OSHA, and NRC). Adheres to all Hazcom and Universal Precautions policies and procedures as promulgated by Hospital and state/federal agencies. Is responsible for technical aspects of radiologic safety in the Department, recommending programming, monitoring, and location of warning signs or identifying devices, and carrying out recommendations of the Radiation Safety Officer.
    • 6. Assists in the preparation of developing QA standards and indicators required by TJC and the Diagnostic Radiology QA committee. Has responsibility in directing all technical related QA and SQI activities (i.e., data collection, analysis, coordination, and reporting).
    • 7. Coordinates purchasing for the section and is responsible for stock level, storage, and utilization.
    • 8. Responsible for maximizing employee satisfaction through timely communication, counseling, facilitating, issue resolution, holding monthly staff meetings, and providing enrichment and opportunity. Actively engages employees in the work of the section, department and hospital. Analyzes and plans for resolution of employee opinion survey issues.
    • 9. Ensures customer satisfaction using Service Quality Improvement (SQI) techniques.
    • 10. Responsible for participating in marketing activities to promote volume growth in the section
    • 11. Represents the Section to the Department Administration for operational needs in meetings, conferences, etc. May represent the Director, and, upon delegation, may be instructed to act on his/her behalf.
    • 12. Participates in the intern and residency programs and coordinates with the School of Radiologic Technology / Nuclear Medicine / Ultrasound (as applicable). Develops and/or coordinates technologist in-service training programs to ensure staff's continuing medical education as required by professional certification. Participates in community health education and career information groups.
    • 13. Performs other administrative duties within the Department as required. Delegates appropriate responsibilities to designated staff.
    • 14. Oversees section specific scheduling, resource utilization, PACs, and biling compliance.
    • 15. To enhance the patient experience in Diagnostic radiology all staff will be responsible to achieve patient satisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey.
      • 15.1 1. Staff will present themselves in a friendly and courteous manor; Staff will identify themselves and their role while encouraging a Patient and Family Center experience. 1.2 Staff will fully explain procedure and ask if the patient has any additional questions about the procedure. 1.3 Staff will address any comfort issues a patient may have prior to starting procedure. 1.4 Staff will thank patient once procedure is completed and ask the patient if they have any additional questions. 1.5 Staff must meet the above goals and fiscal year threshold value, which was last fiscal year actual for a 2 rating on review. 2. Staff must meet the above goals and exceed fiscal year threshold value by +.2 for a 3 rating on review. 3. Staff must meet the above goals and exceed fiscal year threshold value by +.4 for a 4 rating on review.




    Bachelor's Degree in Business, Public or Health Services Administration (Master's preferred).




    Five (5) to ten (10) years in the technological aspects of Diagnostic Imaging, with at least five years in the specific specialty area, CT  two - five years prior management or supervisory experience required.




    Radiography, CT and Breast Imaging - require both State Licence and Certification in one or more health disciplines in Diagnostic radiology. Nuclear Med, Ultrasound, MRI, - require only certification in one or more health disciplines in Diagnostic radiology.




    Excellent administrative, managerial, technical, fiscal, and negotiating management skills. Must have excellent communication and organizational skills.



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