Yale New Haven Health System

SUPPORT SERVICE SUPERVISOR

US-CT-New Haven
Job ID
63520
Department
YSC-PERIOPERATIVE SUPPORT SVCS
Category
MANAGEMENT/LEADERSHIP
Position Type
Full Time Benefits Eligible
Scheduled Hours
40
Work Schedule
DAYS
Work Days
MONDAY-FRIDAY
Work Hours
6:30A-3:00 PM
Work Shift
OCCASIONAL EVENING/NIGHT COVERAGE
Requisition ID
2017-17034

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Manages and directs Perioperative Support Associate personnel in all phases of between case surgical room cleaning, stocking and maintenance of defined supplies, post mortem care, positioning and transport of patients, care and handling of blood/specimens and routine cleaning of pre-defined areas all within compliance with Hospital and Departmental standards. Ensures compliance of hospital, regulatory and departmental standards.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Operational
    Operates as Sector Supervisor for the Perioperative Support Associate personnel. Sectors include OR pavilions such as North, South, East and West Pavilions.
    • 1.1 Ensures that each assignment on shift is sufficiently covered. Sets up cross coverage plan to effectively reassign personnel to cover for absent employees.
  • 2. Human Resource Management Responsible for the timely writing and submission of performance reviews for assigned employees using hospital performance metrics software.
    • 2.1 Ensures that in-service education and training is provided to all personnel. This includes department orientation as well as job specific performance.
  • 3. Quality Assurance Ensures that the environmental conditions within the OR comply with regulatory, departmental standards and Infection Control policy guidelines.
    • 3.1 Conducts inspections on all assigned staff and identifies corrective action with each employee to address any discrepancies found in the inspection. Follows up with each employee to ensure the appropriate corrective action has taken place.
  • 4. Administrative Utilizes Kronos software system to edit employee time cards to ensure accuracy, tracks employee attendance and takes action at appropriate intervals.
    • 4.1 Makes recommendations pertaining to annual Capital Budget Requests.
  • 5. Personal Effectiveness Values constructive criticism and modifies behaviors accordingly.
    • 5.1 Follows through consistently on commitments and task closure.

Qualifications

EDUCATION


Associate degree required. Bachelors degree preferred.


EXPERIENCE


Two (2) to three (3) years supervisory experience required in a service oriented department, preferably within the healthcare industry, Environmental Services or equivalent educational background of a bachelors degree that compensates for work experience. Demonstrated success in managing a diverse workforce within a fast paced customer service environment. Knowledge of clinical department operations, Perioperative services, and/or performance improvement and project management highly desired.


LICENSURE


ASHES certification, Clinical Engineering certification or related Environmental Service certification preferred.


SPECIAL SKILLS


Demonstrates effective computer skills including proficiency for use of software programs such as Excel, Word, PowerPoint, internet and email systems. Must possess highly effective written and oral communication skills in addition to good interpersonal skills including the ability to effectively interact with all levels of staff. Possess the ability to train, coach and develop personnel. Ability to effectively and independently manage multiple priorities along with assigned projects and initiatives


PHYSICAL DEMAND


Need to be able to stand and walk for long periods of time.


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