Yale New Haven Health System

LAB REFERENCE COORDINATOR

US-CT-New Haven
Job ID
63580
Department
SPECIMEN PROCESSING
Category
TECHNOLOGISTS & TECHNICIANS
Position Type
Full Time Benefits Eligible
Scheduled Hours
40
Work Schedule
DAYS
Work Days
MONDAY-FRIDAY
Work Hours
9 AM-5:30 PM WITH FLEXIBILITY AS NEEDED
Work Shift
MAY BE REQUIRED TO WORK MINIMAL HOLIDAYS AND SOME SATURDAYS IN THE FUTURE.
Requisition ID
2017-16943

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Under the supervision of the Laboratory Manager of Specimen Processing and Reference, performs a wide range of technical, administrative, and supervisory duties to ensure the efficient running of the Reference Section within the Central Processing Department. Provides daily oversight of the Reference Laboratory Associates working within the Reference section and ensures timely and accurate processing of all specimens to be sent to referral laboratories, which includes: packaging, shipping of specimens; data entry, scanning and faxing; and acting as a resource person for physicians and other health care personnel who have questions regarding reference tests, specimen requirements, results, etc. Daily oversight may include such tasks as staff scheduling, monitoring of work flow, monitoring of quality, inventory control, error management, and problem solving. Using various data analysis tools, monitors test utilization, appropriateness of test orders, selection of referral laboratory including price comparisons, and evaluation of bringing tests in-house.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Responsible for the coordination of the activities of the Reference area staff
    • 1.1 Monitors attendance and punctuality, break and lunch schedules, daily work schedule assignments, workload assessment, employee conduct, adherence to customer service standards, adherence to dress code policies, the use of personal protective equipment, and compliance with HIPAA regulations.
  • 2. Has excellent communication skill
    • 2.1 Effectively communicates with the staff in a clear and concise manner. Encourages and elicits feedback from the staff on work process improvement.
  • 3. Responsible for the writing of, and annual review of procedures for work process for the Reference area
    • 3.1 Ensures that all staff in the section read and understand all applicable procedures and/or revisions
  • 4. Monitors test utilization, appropriateness of test orders, selection of referral laboratory, and evaluation of bringing tests in-house
    • 4.1 Works with lab managers, directors and lab formulary committee for appropriateness of test ordering and selection of the referral laboratories, including price comparisons
  • 5. 5. Demonstrates a thorough working knowledge of the Laboratory Information System and Epic
    • 5.1 Understands and performs minor to moderately complex troubleshooting of computer problems.
  • 6. Helps when needed, all daily tasks associated with the functioning of the Reference laboratory associate, including customer service, specimen add-on requests, specimen processing and manifesting, reporting of reports and all other applicable duties. Performs other duties within this work section as necessary

Qualifications

EDUCATION

 

Bachelor of Science in Medical Technology, ASCP certification, eligibility or equivalent.

 

EXPERIENCE

 

Two (2) to three (3) years clinical laboratory experience as a medical technologist.

 

SPECIAL SKILLS

 

Basic management skills as well as excellent interpersonal and group leadership skills. Ability to instruct and coordinate the activities of assigned staff.

 

Additional Information

UNDER THE SUPERVISION OF THE LABORATORY MANAGER OF SPECIMEN PROCESSING AND REFERENCE, PERFORMS A WIDE RANGE OF TECHNICAL, ADMINISTRATIVE, AND SUPERVISORY DUTIES TO ENSURE THE EFFICIENT RUNNING OF THE REFERENCE SECTION WITHIN THE CENTRAL PROCESSING DE

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